We saw – back in the early 1970s – increasing numbers of individuals who were almost as sick and tired of the healthcare system as they were of not being in control of their health. We spoke to many people and found that they felt that they were, in effect “becoming their own doctors.” Too many health care centers, doctors, medical staff and others connected to the industry – often through no fault of their own but simply because of time and budgetary restraints – were treating patients like cogs in a machine.
But then we came along. Walsh himself had seen firsthand what medical centers had done to the psyche of his mom. And he wanted to change all that. So, he set up – very slowly – a center to turn this around.
It was even back then and remains today, primarily concerned with the individual. Thus, we do not refer to the people who walk through our doors as patients, but rather clients. In fact, the letter C is very important to us: clients, customers, and care. Because that has been – and always will be – our focus.